FREQUENTLY
HIGH ASKED QUESTIONS

Welcome to our FAQ section! Here, you’ll find answers to the most common questions about our services, policies, and procedures. Whether you’re a new visitor or a long-time customer, this resource is designed to provide you with the information you need quickly and efficiently. If you can’t find what you’re looking for, please don’t hesitate to contact our support team. We’re here to help!

#1 HOW IS THIS TILE INSTALLED?

#2 Do I have to use an Argelith-approved installer?

No. Argelith customers are free to hire the flooring contractor of their choice. If you like, we are able to recommend companies who have successfully installed similar projects in the past. Whichever installer you choose, please make sure they have the experience and expertise to install Argelith tiles.

#3 WHAT IS THE TYPICAL GROUT JOINT DIMENSION?

Typical grout joints are roughly 1/16”. Our self spacing tiles are designed for a butt-joint installation; grout joints can be pre-sized using the unique “V” shape these butt joints create.

#4 WHAT TYPE OF GROUT SHOULD I USE?

Argelith tiles are compatible with many kinds of grout. Your grout choice should be based upon the environment. Cementitious grout is an option for environments with lower chemical or water exposure, such as auto shops or factory floors, while epoxy-based grout is recommended for harsh or wet environments such as chemical plants or beverage facilities.

#5 WHAT IS THE CURRENT LEAD TIME?

Lead times vary depending on the amount and type of tile ordered and on the factory production schedule. Ask your account manager for the lead time on your specific project.

#6 HOW DO I CLEAN CERAMIC TILES?

Argelith ceramic tile is easy to clean, but it is important to use the right products and procedures to keep your floor looking like new. Refer to our Tile Installation & Care page for more information on how to clean your tile. Argelith tile is HACCP-certified hygienic and meets USDA and FDA guidelines for hygiene.

#7 HOW EASY IS IT TO REPLACE CHIPPED OR BROKEN TILES?

In the event a tile does break, a qualified contractor can cut out and replace the broken tile without impacting the rest of the floor.

#8 DO YOU HAVE A SHOWROOM OR DISTRIBUTOR?

No, we sell our tile factory-direct to specific construction projects. Argelith tiles are not available at any retail location or through distributors. You can view our entire selection of sizes, colors and surface finishes online. You can also request a tile sample from your account manager or through this form.

#9 WHAT ARE THE ACTUAL SIZES OF THE TILES?

The tiles are measured in the metric system as per below:

• 4 x 8 = 98mm x 198mm
  8 x 8 = 198mm x 198mm
  12 x 12 = 298mm x 298mm
  16 x 16 = 398mm x 398mm

• Hexalith = 108mm x 125mm

• 4.5 x 9.5 = 115mm x 240mm
  5/8 = 15mm
  3/4 = 18mm

Those measurements correspond to the nominal sizes used for simplicity and categorization in the tile industry. The nominal size is an industry-standard term used to describe a rounded-off dimension that facilitates easier handling and categorization. It does not reflect the exact measurements, which are approximately: 

• 198 mm = 7.795 inches approx.
• 98 mm = 3.858 inches approx.
• 298 mm = 11.732 inches approx.
• 398 mm = 15.669 inches approx.
• 108 mm = 4.252 inches approx.
• 125 mm = 4.921 inches approx.
• 240 mm = 9.449 inches approx.
• 115 mm = 4.528 inches approx.
• 15 mm = 0.591 inches approx.
• 18 mm = 0.709 inches approx.

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Need assistance or have any questions? We’re here to help! Reach out to us through the contact form below, or give us a call. Our support team is ready to assist you with any inquiries or concerns you may have. We look forward to hearing from you!